Streamlining Accounts Receivable Operations

Cocoon partnered with Tag Ops to manage and optimize their Accounts Receivable and Accounts Payable functions. From issuing invoices and answering customer queries to paying bills and vendor management, Tag Ops served as a fractional and embedded team member.

After running existing processes after the first few months, Tag Ops advised that they could be optimized. The invoicing process was manual, slow, and inefficient - not to mention, unscalable! There was no system to track customer contracts, statuses, and contract or billing changes. Additionally, there was no process to reconcile payments with invoices, leading to $500k in invoices overdue and aged over 90 days.

Within the first three months, Tag Ops implemented a more automated interim solution to calculate and track invoices while they worked with Cocoon to find a more scalable system for their AR needs. This interim solution saved Cocoon 40 hours per month, reducing payroll expenses by 15% annually.

Tag Ops then researched the best systems to run a fully automated AR process, found a system that fit their needs, and implemented it. This system not only tracked customer pricing, calculated invoices, and optimized reporting, but it also ran an automated dunning process and reconciled payments automatically. The implementation of this system further reduced labor costs by 2% annually, while ensuring accuracy, efficiency, and scalability for the AR team.

Lastly, in the three months following the implementation, Tag Ops audited and reconciled outstanding invoices, reducing 90+ aged invoices by 86%, bringing them down from $500,000 to $72,000.